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FAQ

FAQ

Attending graduation

Graduation tickets

About the ceremony

About gowns and the dress code

About graduation photos

 

Graduation terms and conditions

 

Attending graduation

  • When is my ceremony?

You will receive an email from the graduations team advising you of your ceremony date and time and when you can book your tickets. The ceremonies for the joint Faculty of Health, Social Care and Education are taking place on Thursday 14 March 2019 at 11.00am and 3.00pm.  Please refer to the ceremonies section  for details of which courses are graduating when.

  • What happens if I don’t achieve my award?

If you do not have your award agreed by Thursday 14 February 2019 you’ll be sent information from your faculty about the next steps you should take, and you will not be able to attend your ceremony. If you have a query about your results, please contact your faculty directly as the Graduations team will not be able to assist you.

  • Am I eligible to attend the ceremony?

Find out more about eligibility to attend.

  • How do I clear any outstanding debts to the University?

You cannot attend your ceremony while you have any fees or charges owing to your University in relation to your studies.

Students achieving Kingston University awards can contact the Kingston University debt recovery team on +44(0)20 8328 7005 or pay outstanding charges online.

Students achieving St George’s, University of London awards can contact the St George’s, University of London debt recovery team on +44(0) 208 725 2554/5775/5028 or by emailing them.

  • How do I get my certificate if I’m not attending my ceremony?

Read information about how you can receive your certificate.

  • My name is spelt incorrectly/I have changed my name, what do I do?

The name that is printed on your certificate is the name that you registered with when you enrolled at Kingston University or St George’s, University of London.

It is important that you check that this is your full name, as it appears on your passport.

  • How do I book tickets?

If you wish to attend your graduation ceremony you must register your attendance by Thursday 14 February 2019, 5.00pm (GMT). Please note there is no charge to graduates for registering their tickets.

When logging into the graduation system, you will be asked for your student ID and date of birth. Please ensure you include the ‘K’ (for Kingston University awards) or ‘M’ (for St George’s, University of London awards) at the beginning of your student ID number.

Information about how to purchase guest tickets from the Royal Festival Hall will be included in your graduate ticket confirmation email.

If you have not confirmed your attendance by the above date we will assume you are not attending. There are no exceptions.

  • I’ve missed the deadline for registering my attendance. What should I do?

If you have missed the deadline to purchase tickets (Thursday 14 February 2019, 5.00pm GMT) you may not be able to attend. Please see the updates and important information page for further information.

  • I can’t use the online booking system – is there another way I can buy tickets?

No, but we will do our best to help. When logging into the graduatuon system, you will be asked for your student ID and date of birth. Please ensure you include the ‘K’ (for Kingston University awards) or ‘M’ (for St George’s, University of London awards) at the beginning of your student ID number. Please complete the online query form if you continue to have difficulties.

  • Why do my guests have to pay?

The charge of £25.00 (including VAT) for each guest ticket helps to pay for the cost of the ceremony. However, we do our best to keep costs – and therefore ticket prices – as low as possible.

  • Who should I inform if my guests or I have special requirements?

When you are registering your attendance online or purchasing guest tickets from Royal Festival Hall, please provide details of any special requirements. Find out more about accessibility.

  • I registered for my graduate ticket but can’t attend. What should I do?

Please contact us.

  • All or some of my guests can’t attend. Can I get a refund?

Royal Festival Hall/Southbank Centre does not offer refunds on guest tickets. Please contact the box office directly on +44 (0) 20 3879 9555 with any queries.

  • I didn’t receive a confirmation email when I registered my attendance. What does this mean?

Please contact the graduations team if you are unsure if your order is confirmed.

  • How and when can I collect my tickets?

Before the ceremony, please visit the main registration desk on level 1 to collect your graduate ticket/name card. You can find the recommended arrival time for your ceremony in the Planning your day section. You will need the ticket/name card to be presented on stage. Please keep this with you at all times.

When purchasing guest tickets, there are options for how to receive the tickets. If you have any queries on collection of guest tickets, please contact the Royal Festival Hall box office directly on +44 (0) 20 3879 9555.

  • How many guest tickets can I buy/how do I get more guest tickets?

Guest tickets must be purchased directly from the venue (Royal Festival Hall/Southbank Centre) online (or by telephone or in person) by Thursday 14 February 2019, 5.00pm (GMT). Details of how to book guest tickets will be included in your graduate ticket confirmation email. Please note that there are no free tickets for guests, including children (with the exception of children under the age of 2).

Guest tickets will be available at a charge of £25.00 each and each graduate may purchase a maximum of two tickets initially to ensure that all graduates have equal opportunity to have guests in the audience. Purchasing more than two tickets in this initial period is strictly prohibited.

Additional guest tickets will be released for sale from Tuesday 19 February 2019. Please note that additional tickets purchased will not be sat with other guests.

  • My friend is attending a different ceremony – can I go to that one instead?

No, you must attend the ceremony you have been invited to.

  • Can children attend the ceremony?

Read more in the Tickets section.

  • When should I arrive?

To allow sufficient time for ticket collection, gown collection and photography please refer to the suggested arrival times:

11.00am ceremony 3.00pm ceremony
Arrival time 8.30am 12.30pm
  • What happens if I get there late?

If you arrive late, we cannot guarantee that you will be admitted into the auditorium or that you can process on the stage with the other graduates from your course. If the ‘presentation awards’ part of your ceremony has finished, you will not be able to cross the stage.

  • How long will the ceremony last?

The ceremony will last between 1.5 and 2 hours.

  • What happens during the ceremony?

Please refer to the Planning Your Day section

  • Will my classification be read out?

No we don’t read out your award classifications (eg. first class).

  • What should my name card say?

Your name card should have your first name and surname printed on it. If you have won a prize, this will also appear on your name card. We don’t read out your award classifications (eg. first class).

  • How will my name be pronounced?

If you want to change how your name is read out or if it is often pronounced incorrectly please get in touch with us and we will be happy to assist you.

  • What happens after the ceremony?

Please refer to the Planning Your Day section

  • Will I be sent any more information about my ceremony?

We will keep you updated via email with all the information you need to know in the lead up to your ceremony.

About gowns and the dress code

  • Where and when can I collect my gown?

Please refer to the Gowns section.

  • If I can’t go to the ceremony, can I get a refund on my gown?

Please refer to the Gowns section.

About graduation photos

  • Where and when can I get official graduation photographs taken?

Please refer to the Planning your Day section.

  • Do I need to book or pay for my photography session in advance?

No, there is no need to book or pay in advance.

  • Can my guests take pictures during the ceremony?

Yes cameras are allowed in the auditorium.