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New research from Kingston University and St George’s expert finds ambulance control workers feel job is rewarding but undervalued

Staff who co-ordinate emergency services for 999 calls require support to reduce stress and sickness absence, new research has found.

Ambulance control worker

Image courtesy of South East Ambulance Service.

Professor Tom Quinn, from the Faculty of Health Social Care and Education at Kingston University and St George’s, University of London, was part of a team of experts who interviewed dispatch staff. The research revealed that while dispatchers find the job rewarding, they also report feeling overworked and undervalued compared to those on the front line.

Published in the Emergency Medical Journal, the research was undertaken following concerns that ambulance control staff’s levels of sickness leave were twice the national average.

Read the full story on the Kingston University website.