Return to Content
Job Title: Visiting Professor
Dr Karen Norman (prev. Parsley) joined the Faculty as a Visiting Professor in 2012.
Karen's career experience encompasses 36 years of working in healthcare, in both the public and private sectors, in the UK, Australia and New Zealand and Gibraltar. She is also Visiting Professor and Faculty member on the Doctorate of Management Programme at the Complexity Research Group at the Business School of the University of Hertfordshire, which has an international reputation for its work on the implications of complexity theories for organisations. After an early career in children's' nursing, and as a ward sister in acute medicine and coronary care; Karen moved into Senior Management posts and pursued her interest in quality improvement of patient care. This included 20 years at Board level as an Executive Director, both at Brighton and Sussex University Hospital Trust as Director of Nursing and Co-Head of Clinical Governance, and latterly at the Gibraltar Health Authority as Chief Nursing Officer, Director of Patient Services, and Director of Strategic Development. Karen also worked for 3 years as an Independent Associate for Crosby Associates, a U.S based consultancy specialising in Total Quality Management. Her Doctoral thesis; 'National Healthcare Strategy and the Management of Risk in a National Health Service Trust,'focused on strategic change and how this emerges, paying particular attention to clinical risk management. As co-author of three healthcare textbooks, Karen has contributed to the nursing profession through other publications and presentations at conferences worldwide. Winner of four scholarships, she has supplemented her learning through study tours in Australia, the USA and Europe.
Leadership; Management; Change; Complexity; Nursing; Change; Patient Falls, Narrative research